Dubai — OpenAI CEO Sam Altman recently sounded a stark warning on the future of work, stating that artificial intelligence will have no choice but to replace some jobs but increase the value of others. During an appearance on the Tucker Carlson Show, Altman cited customer support as among the most susceptible areas.
“I’m confident that a lot of current customer support that happens over a phone or computer… will be better done by an AI,” he said.
On programming, Altman offered a mixed outlook. While AI has transformed how developers work, he argued it has made them more productive and in greater demand, rather than obsolete.
Healthcare, however, is one field he believes will resist automation. “A job that I’m confident will not be that impacted is like nurses,” Altman said, stressing that patients still crave human connection.
Altman forecast the speed of disruption might be unprecendent, with changes that previously took decades occurring in only years. Nonetheless, he continued to assert new types of work will come into existence, occupations unimaginable today, just as ChatGPT was two decades prior.
In the UAE, schools will incorporate AI into school curricula starting from 2025, whereas UAE-based studies indicate nurses, teachers, doctors, and AI professionals rank among the safest professions, while bank tellers, telemarketers, and call center operators are at higher risk.
